I came home from the hospital on June 24th and the following day, we discovered our washer was leaking. Both DH and I suspected it was the water pump and a call to Sears for warranty service resulted in a visit from Mr. Appliance who handles their warranty service in our area. Sure enough, it was the water pump.
Two weeks later ... still not fixed. DH called at least twice and then visited Mr. Appliance at their office to try to figure out what the he$$ was going on with the part that was supposed to be ordered. Surely it doesn't take that long to get a water pump? I got a call on the 11th saying the part was in and scheduled for the 12th. Ironically, I also got an automated survey from Sears. I was brutally honest. It is the 12th and still waiting for the repairman. Hmmmm.
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