Saturday, July 14, 2012

Diary of a New Knee - Part 13 - Mechanics

I came home from the hospital on June 24th and the following day, we discovered our washer was leaking. Both DH and I suspected it was the water pump and a call to Sears for warranty service resulted in a visit from Mr. Appliance who handles their warranty service in our area. Sure enough, it was the water pump.

Two weeks later ... still not fixed. DH called at least twice and then visited Mr. Appliance at their office to try to figure out what the he$$ was going on with the part that was supposed to be ordered. Surely it doesn't take that long to get a water pump? I got a call on the 11th saying the part was in and scheduled for the 12th. Ironically, I also got an automated survey from Sears. I was brutally honest. It is the 12th and still waiting for the repairman. Hmmmm.

Copyright 2008-2012, ACK, for Generational


  1. Follow up: It's fixed. Finally. And it took 15 days to get it fixed.

    1. Dear TennLady,

      My name is Greg and I am with the Sears Social Media Support team. I came across your post and I wanted to reach out to you and apologize for the problems you have encountered with your washer and also for the length of time it took for the repair to be completed. We would like to speak to you about your experience to see what we can do to avoid situations like this from occurring in the future.

      At your convenience, please contact our office via email at and one of our case managers will get in touch with you regarding your washer repair. In the email, please provide a contact number and the phone number your washer was serviced under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (TennLady) in the email for reference to your issue. Again, we’re sorry for the frustration your washer repair has caused and we look forward to hearing from you soon.

      Greg G.
      Sears Social Media Moderator
      Sears Social Media Support